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Article on Technology Surveillance based on Web 2.0 Tools accepted at...

In the paper titled "Using Web 2.0 Technologies to Support Technology Surveillance in a University Context " the author team (Florian Matthes, Marta Beatriz Infante Abreu and Alexander Steinhoff) a theoretical model of a Web 2.0 supported Technology Surveillance (TS) process is developed. The model specifies how Web 2.0 technologies can replace traditional tools, support the actors in the TS process and how they transform the TS process itself. This means, that the roles of the people participating in the process change and that previously separate activities are partially integrated. It is further demonstrated how this approach can be applied in practice using an existing commercial web based collaboration platform.


Article on the application of web analytics tools in the context of...

In the paper titled "Applying Web Analytics Tools in the Context of Enterprise Social Software", the author team (Alexander Schneider and Alexander Steinhoff) explore how the mature tools that have been developed primarily for public commercial web sites can be used to support the different stakeholders of social software systems in enterprises. It is particularly examined how the fulltext search capabilites of such platforms can be improved using web analytics data. The paper will be presented at the 12th European Conference on Knowledge Management (ECKM 2011).