Development of a Social Extension for Real-Time Communication in CAD Software

Abstract

Social Software offers great benefits for businesses. In this thesis, we analyze how instant messaging can be integrated into the CAD application Solid Edge and if users see a need for such functionality at their workplace. We took a look at existing instant messaging products, conducted a short literature review of tries of bringing chat into the workplace and interviewed 12 CAD users on how they currently solve problems. The thesis describes the requirements for an integrated instant messenger and details on its implementation. The resulting “EmbeddedChat” was evaluated in an online survey with 91 participating Solid Edge users. We conclude that a high portion of participants has reservations about the introduction of an integrated instant messenger at their workplace.