Customers are regularly confronted with complex standard form contracts, especially online. Most of the time, customers do not read these contracts at all and even if they try, they are not always able to understand them. In this paper, we present a technological approach to address this imbalance of powers between customers and companies and a prototypically implementation which analyses, assesses, and summarizes terms of services from German web shops.
http://jusletter-it.weblaw.ch/issues/2018/IRIS/customer-centered-le_86c0d312a1.html
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