A template-based design method to define organization-specific KPIs for the domain of enterprise architecture management

Abstract

Enterprise Architecture Management (EAM) strives for aligning business and IT, fostering communication, as well as supporting the continuous transformation of organizations. Thereby, each EAM initiative is driven by respective EAM goals whose degree of fulfillment has to be measurable. This, however, necessitates the design and application of suitable Key Performance Indicators (KPIs) allowing the respective stakeholders to achieve their goals in a timely and controlled manner. When focusing on the design phase of organization-specific EAM KPIs, extant literature only provides limited information. For many sources, the conception of a KPI is inseparably linked to its subsequent operation leaving unclear which KPI elements should be defined upfront, i.e., in advance to its actual usage. Furthermore, current work often refrains from pointing out distinct requirements such an EAM KPI design method has to meet. By devising and evaluating an artifact-centric design method for EAM KPIs this article seeks to improve this situation.

Zitierung

Matthes, F., Monahov, I., Schneider, A., Schulz, C.: An artifact-centric design method to define organization-specific KPIs for the domain of Enterprise Architecture management. MetriKon. Stuttgart/Germany, 2012